All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

Please note that delays may occur due to high order volumes or postal service issues beyond our control.

You can avoid shipping fees with free local pickup at 381 Boulevard Maloney Est

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 1 to 3 business days.

We will send you an email when your order is ready, so you can schedule the best time for pickup.

Please bring your order confirmation email with you when you arrive.

Once your order has been shipped, you will receive an email notification from us that includes a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

If you haven’t received your order within 12 days of receiving your shipping confirmation email, please contact us at info@zenorigine.ca with your name and order number, and we will look into it for you.

At Aletheia, we take great pride in the craftsmanship and quality of every piece. Your satisfaction is our highest priority. If you are not completely satisfied with your purchase, please review our policy below.

Returns & Exchanges

We accept returns and exchanges within 14 days of delivery, provided items are returned in pristine condition:

To initiate a return or exchange, please contact our Client Care team at [email address]. We will provide you with instructions to ensure a smooth process.

Please note: Return shipping costs are the responsibility of the customer unless the product was defective or an error was made on our part.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed to your original payment method within 7–10 business days. Shipping fees are non-refundable.

Important Information
[email address]. Our team is dedicated to providing you with an exceptional customer experience.

Contact us, we’ll be happy to answer you.